Shipping policy
Shipping Policy
Thank you for shopping with Threadlia. We are committed to providing a clear and convenient delivery experience for customers around the world.
This Shipping Policy explains our shipping costs, estimated delivery timeframe, order processing, tracking, and delivery procedures.
Free Worldwide Shipping
Threadlia provides free standard shipping to destinations worldwide.
There is no standard shipping charge added to eligible orders during checkout.
Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 days
The estimated timeframe may include order processing and transportation, depending on the destination and order circumstances.
Delivery times are estimates and are not guaranteed. Actual delivery may occasionally take longer due to factors outside our reasonable control.
Order Processing
Orders are reviewed and prepared for shipment after successful payment confirmation.
During periods of high order volume, public holidays, or unexpected operational disruptions, processing may require additional time.
Customers will be contacted if we identify a significant issue that prevents an order from being processed.
Order Tracking
Tracking information may be provided when available for the applicable shipping service.
Please allow time for tracking systems to update after a shipping notification is issued. In some cases, tracking information may not display movement immediately.
If you have concerns regarding your shipment, please contact support@threadlia.space.
International Shipping
Threadlia ships worldwide.
International orders may be subject to customs inspections, local import procedures, or delivery requirements established by the destination country.
Customs processing times are controlled by local authorities and may affect delivery estimates.
Unless otherwise required by applicable law, customers are responsible for understanding local import requirements that may apply to their destination.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully review your:
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Recipient name
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Street address
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Apartment or unit number
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City
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State or province
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Postal or ZIP code
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Country
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Contact information
If you notice an error after placing your order, contact us immediately at support@threadlia.space.
We cannot guarantee that shipping information can be changed after an order has entered processing or shipment.
Delayed Orders
Occasional delays may occur because of severe weather, customs processing, transportation interruptions, local carrier conditions, public holidays, or other events outside our reasonable control.
If your order appears significantly delayed, please contact our customer support team. We will review the available shipment information and assist you with the next appropriate step.
Lost Packages
If tracking information indicates an unusual delivery issue or your package has not arrived within a reasonable period, please contact us.
Our team may review tracking information and coordinate with the applicable delivery service where appropriate.
Depending on the circumstances and available information, we may provide a replacement, refund, or another suitable resolution.
Damaged Packages
If a product arrives damaged, please contact support@threadlia.space as soon as possible.
Include your order number and clear photographs of the product and relevant packaging. This information helps us review the issue efficiently.
Contact Us
For shipping questions, please contact:
Threadlia
Email: support@threadlia.space
Phone: (604) 813-1560
Address: 645 Malkin Ave, Vancouver, BC V6A 3V7, Canada
We appreciate your patience and thank you for choosing Threadlia.