Refund policy

Return & Refund Policy

At Threadlia, customer satisfaction is important to us. We want you to feel confident when purchasing sewing tools and craft essentials from our store. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days, subject to the terms outlined below.

30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the product should be returned in its original or reasonably maintained condition. Items should include any components, accessories, or materials originally supplied with the product whenever applicable.

We understand that customers may need to inspect a product after delivery. Reasonable inspection is permitted; however, products that have been intentionally damaged, significantly altered, or misused may not qualify for a return or refund.

Free Returns

Threadlia offers free returns for eligible return requests submitted within the 30-day return period.

Before returning a product, please contact our customer support team at support@threadlia.space. Do not send a return without first receiving return instructions from our team.

Our support team will review your request and provide the appropriate return process. Return instructions may vary depending on your location and the product involved.

How to Request a Return

To request a return, please email support@threadlia.space and provide:

Your full name
Your order number
The email address used for your order
The product you wish to return
A brief explanation of your return request

Photos may be requested when an item arrives damaged, defective, incorrect, or materially different from the product ordered.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide your order information and clear photos showing the issue. Once reviewed, we may offer a replacement, refund, or another appropriate solution at no additional cost to you.

Refunds

Once your return or refund request has been reviewed and approved, your refund will be processed to the original payment method used at checkout.

Processing times may vary depending on your bank, card issuer, or payment provider. Threadlia does not control the time required for a financial institution to post an approved refund to your account.

Original shipping charges are not applicable to standard orders because Threadlia provides free worldwide shipping.

Non-Returnable Items

Certain items may not be eligible for return when:

The 30-day return period has expired
The product has been intentionally damaged or misused
The item has been materially modified after delivery
Essential parts or components are missing due to customer handling
The product was obtained through fraudulent or unauthorized activity

Any applicable legal rights available to customers under local consumer protection laws remain unaffected.

Order Cancellations

If you wish to cancel an order, please contact us immediately at support@threadlia.space.

We will make reasonable efforts to process your cancellation request. However, once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, you may request a return after receiving the order in accordance with this policy.