Contact Information

Threadlia is committed to providing clear and accessible customer support.

If you have questions about our sewing tools, your order, shipping, returns, refunds, or our store policies, please contact us using the information below.

Store Information

Business Name: Threadlia

Website: threadlia.space

Email: support@threadlia.space

Phone: (604) 813-1560

Mailing Address:
645 Malkin Ave
Vancouver, BC V6A 3V7
Canada

Customer Support

For general customer service inquiries, please email support@threadlia.space.

When contacting us about an order, include your order number and the email address used during checkout whenever possible.

Returns and Refunds

For return or refund requests, contact:

support@threadlia.space

Please contact our team before sending a product back. Return instructions will be provided after your request has been reviewed.

Eligible purchases may qualify for free returns and refunds within 30 days of delivery in accordance with our Return & Refund Policy.

Shipping Support

Threadlia provides free worldwide shipping with an estimated delivery timeframe of 7–10 days.

For questions regarding tracking, delayed shipments, or delivery concerns, please contact our customer support team.

Business Correspondence

Written correspondence may be directed to:

Threadlia
645 Malkin Ave
Vancouver, BC V6A 3V7
Canada

For faster assistance, we recommend contacting us by email at support@threadlia.space.